Frequently Asked Questions

Everything you need to know about your Simple Sugars journey.

Are your products safe for sensitive skin?

Yes, our formulations are specifically designed for sensitive skin. We use high-quality, natural ingredients and avoid harsh chemicals that typically cause irritation.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, contact our support team for a full refund or exchange.

Are Simple Sugars products vegan and cruelty-free?

Absolutely. We never test on animals, and all of our ingredients are 100% plant-based and ethically sourced.

How should I store my sugar scrubs?

To maintain freshness, store your jars in a cool, dry place. Ensure the lid is tightly sealed after each use to prevent water from entering the container.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary depending on the destination country.